Key Responsibilities
- Accountable for resolution of exceptionally complex field process issues utilizing systematic troubleshooting methodology generally involving multiple processes. Create a mechanism to communicate issues, track progress and pull resources from multiple divisions and/or functions. Uses sound statistical techniques like and problem solving methodologies DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages.
- Provides oversight of customer demos, including defining demo conditions wafer processing and analyzing results. Viewed by customers as an expert in on wafer process technologies.
- Assists account teams and sales in managing the customer account to enhance customer satisfaction and increase AMAT’s product and technical reputation.
- Works with division in technology development and transfer to customers including customized process development. Plans unit process sequence based on customer requirements. Negotiates process specifications and service offerings with customers. Takes ownership of delivering the required solution to the customers that meets specification.
- Serves as the customer expert across a broad range of exceptionally complex products. Plays a key role in defining product strategy and identifying gaps. Provides feedback to division heads on process and hardware improvements to meet customer roadmap requirements.
- Directs the positioning of new technologies to customers utilizing technical information from divisions. Interfaces with customers at key development and manufacturing sites to form strategic partnerships to evaluate new and emerging technologies and oversees joint development activities or beta-site testing programs. Makes senior executive level presentations.
- Keeps abreast of new developments in own and related technology groups. Participates in publishing in ET conferences and journals.
- Forms strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs.
Functional Knowledge
- Demonstrates broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment
Business Expertise
- Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition
Leadership
- Leads a business unit, department or sub-function generally through multiple levels of managers of diverse activities; develops and executes business unit, department or sub-functional strategy to achieve key business objectives
Problem Solving
- Evaluates key business challenges; directs the development of new or innovative solutions
Impact
- Guided by company strategy and business objectives, impacts results of segment/function
Interpersonal Skills
- Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
