- Maintain a commitment to customer service and guest satisfaction. Perform all guest contact activities such as serving food and beverages, answering guest questions etc. in a cordial, efficient and professional manner.
- Ensure that the food and beverages are served while maintaining a consistent presentation and proper temperature.
- Keep station neat and clean during service. Constantly patrols assigned station, refilling water and coffee, removing service items and condiments as per established policies and procedures. Checks on the guest.
- Assist in food, beverage, equipment, meeting supplies, glass and silverware inventories on a predetermined basis.
- Maintain a cooperative, team-like attitude in working with supervisors and fellow employees.
- Enforce all sanitation procedures including safety guidelines and OHSA requirements.
- Organizing equipment for a function as well as cleaning, maintaining, and looking after equipment during and after functions.
- Immediate communication of special requests, guest problems or concerns to Banquet Supervisor/ Manager.
- Follow all designated opening and closing procedures to ensure areas are secure and energy efficient.
- Ensure the proper handling and cleaning of all equipment, glass and silver.
- Wears proper uniform at all times in accordance with the Grooming Standards Agreement.
- Perform any reasonable request assigned by management for the Unit’s staffing and performance needs.
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