1. Team Leadership and Development:
• Supervise and support a team of Retail Executives across multiple locations.
Provide guidance, training, and coaching to improve team performance and customer engagement.
• Conduct regular performance evaluations and implement improvement plans where needed.
• Foster a positive work environment that encourages teamwork and accountability.
2. Sales and Revenue Management:
• Set and monitor sales targets for all retail locations.
• Analyze sales performance data and identify areas for improvement.
• Develop action plans to boost underperforming areas and maximize revenue.
• Collaborate with the marketing team to align sales promotions and campaigns with store goals.
3. Operational Efficiency:
• Ensure smooth operations across all retail outlets, focusing on stock management, customer service, and sales processes.
• Implement and monitor standard operating procedures (SOPs) across all locations to maintain consistency.
• Work with warehouse teams to optimize stock levels and ensure timely deliveries and installations.
4. Customer Service Excellence:
• Establish and maintain high standards for customer service.
• Handle escalated customer issues and complaints to ensure prompt resolution.
• Monitor customer feedback, reviews, and engagement, using this data to enhance service quality.
5. Sales Strategy and Implementation:
• Lead the development and execution of regional sales strategies to drive growth.
• Coordinate with marketing to align promotional activities with local market demands.
• Monitor competitors and market trends to adjust sales strategies as needed.
6. Budget and Financial Oversight:
• Manage budgets for retail locations, controlling costs while ensuring profitability.
• Review and approve expenditures, ensuring alignment with the company’s financial objectives.
• Analyze sales and financial reports to track performance against targets.
7. Inventory and Stock Management:
• Collaborate with warehouse teams to maintain accurate stock levels.
• Implement processes to reduce stock discrepancies, monitor fast-moving items, and prevent stockouts.
• Oversee the replenishment of stock for all stores.
8. Reporting and Analytics:
• Regularly report on sales, customer behavior, and operational performance to senior management.
• Provide insights and recommendations based on analysis to improve overall business performance.
• Use data to assess the success of initiatives and promotions.
9. Compliance and Store Standards:
• Ensure all stores comply with company policies, local regulations, and safety standards.
• Perform regular audits of retail locations to ensure operational consistency.
• Oversee the maintenance and upkeep of stores to meet brand standards.
10. Customer Relationship Management (CRM):
• Maintain relationships with key customers and identify opportunities for growth through improved customer engagement.
• Utilize CRM systems to track customer data, interactions, and feedback to enhance service quality.
11. Sales Training and Development:
• Organize regular sales training programs for retail teams to ensure product knowledge and sales techniques are up to date.
• Work closely with the HR department to manage recruitment, onboarding, and continuous development for retail staff.
