Customer Service Agent (Helpdesk)
- 12 months contract
- Work location: Suntec
- Comfortable to work on shift
The Opportunity
- lst level helpdesk to respond to calls
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact
- Perform outbound calls to users who leave callback
- Handle emails as assigned by team leader
- Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
Requirements:
- Relevant experience in Contact Centre is mandatory
- Customer service mindset
- Good communication skills
- Willing to work rotating shifts, weekends and Public Holidays
Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248
