Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
We are currently looking to hire a “Application Support”. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
Job Location: Changi Business Park, Singapore
Job Type: 1 year contract
Job Description:
Provide 24x7 support on Regulatory Reporting application system.
To coordinate and support infrastructure maintenance activities.
To manage implementations of new application releases; adhering to the best practices of the release management process.
To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
To enhance existing support process to maintain/improve service level & quality.
Responsibilities:
Co-ordinate with SA team for both Non-Prod and Prod environment
Maintain and support the regulatory reporting application BAU runs for SG, AU and TW
Performing issue and incident analysis
Provide timely update and ensuring relevant stakeholder as kept abreast of any issue or maintenance activities taking place on the servers.
Maintain patches calendar and perform below activities:
- RHEL Upgrades
- OS Patches
- DB Patches,
- ISCD-Server Hardening,
- DR Flips,
- NVA Issues,
Common activities like,
- New Server procuring requests
- Firewall Requests
- NVA issues related to App follow ups and Fix
- UAMS - Function IDs & Security groups creation and Management, Cyber-Arc lodging and Maintenance
VM Maintenance activities like,
- Adding RAM
- Adding CPU
- Any Housekeeping activities
- Able to write basic scripts
- KeyExchange between servers
Help in change management - CR processes
Other project related common activities w.r.t Marketplace, UAMS, Infra and PCF related activities.
Requirements:
5-7+ years of hands-on experience working as in a production support environment
Should have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
Thought leader in the group especially in the end-to-end solutioning.
Experience in deploying application in a containerized environment using PCF.
In-Depth OS experience (RHEL, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
Hand-on experience with microservice and batch-based technologies and tools especially in deployment, monitoring and operations, such as, Elasticsearch, Grafana, OpenTelemetry.
