Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
We are currently looking to hire a Network Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
What is the opportunity?
Our client is looking for a Network engineer who is highly proficient with Network products in Cloud infrastructure, to manage the daily operations and deliver the services within SLA. The Network engineer will support the capability of the Cloud platforms to deliver a cost effective and sustained level of availability to meet customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics. The Network Engineer will need to work closely with the different members of the team to enhance, automate and operate the existing cloud infrastructure.
What will you do?
Key Responsibilities & Key Result Areas
1. Operate, maintain, and manage the Cloud infrastructure
2. Support the management of Event, Incident, Problem, Change, Configuration, and other ITSM activities
3. Troubleshoot and resolve incident escalated by internal team of Technical support engineers fronting the customers
4. Escalate incident to external parties, work with external parties, and track status till resolved
5. Perform root cause analysis and implementation of corrective actions to resolve problems
6. Implement Change requests and ensure CMDB is updated
7. Review, evaluate software patches, bug-fix updates and security patches
8. Support Quality Assurance Testing
9. Support Business Continuity Plan
10. Create, update and maintain scripts needed to support the management of Infrastructure
11. Develop, review and update (at least half-yearly) the SOPs to operate and maintain the infrastructure
12. Maintain up-to-date documentation, configuration information and status of all the infrastructure
The ideal candidate should be / possess:
· Diploma/bachelor’s degree in computer science related field.
· Minimum 3-5 years of relevant experiences in managing and operating cloud infrastructure
· Certified in Cisco Certified Network Associate (CCNA)
· Possess good communications skills to service and resolve customer incidents and issues.
· Good critical thinking and problem-solving abilities
· Proven track records in work performance.
· Sound knowledge in practising ITIL methodologies.
· Sound product knowledge and troubleshooting skills in 2 or 3 cores skills below will be an added advantage
o CISCO Router/Switches
o F5 load balancer
o CheckPoint
o VMware NSX
o TippingPoint or IPS
o Forward Proxy
o Allot Packet Shaper
· Ability to be flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to infrastructure releases.
· Need to be on 24 x 7 on phone call standby.
· Possesses excellent communication skills and demonstrates ability to communicate effectively with both technical and non-technical individuals.
· Good Team Player, quick learner and self-starter who requires minimal supervision
· Managing Government agency customers which have very high expectation on the service availability and response time.
To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name: Khalid Farooq
Avensys Consulting Pte Ltd
EA Licence 12C5759
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.
