MORE INFORMATION:
- Company: Well-recognized International Network Security and Cyber Security (Products & Solutions) Distributor
- Working Hours: Monday – Friday (9 AM – 6 PM)
- Working Location: Singapore (Central-East Area) [Fully Onsite: no WFH]
- Benefits (on top of basic): Monthly Phone Allowance + AWS + Variable Performance Bonus + Other Attractive Employee Benefits (including 14 Days of Annual Leaves)
RESPONSIBILITIES:
- Providing Technical Support (Troubleshooting, Issue Resolution, Customer Inquiries, etc.) via Phone, Email, Chat or Ticketing System for Hardware, Software, Network or Application-related issues, fulfilling SLAs.
- Creating and maintaining detailed technical documentations relating to support processes, troubleshooting procedures, answers to FAQs, etc.
- Working collaboratively with other teams within the organization for complex technical issues, to improve service quality, etc.
- Involve in new products’ features, functionality & reliability testing, enhancements, bug fixes, etc.
- Supporting new customers during the onboarding processes by providing guidance, training and assistance to help them better understand products’ features, configurations and best practices
[Customers are usually IT System Integrator organizations]
REQUIREMENTS:
- Required to have at least 2 – 3 years of relevant technical support (i.e.: maintenance and/or administering) working experiences with any (or some) of the following Network Security Products: Checkpoint, CyberArk, Palo Alto, Fortinet, Cisco, BeyondTrust, NetIQ, Sailpoint, Okta, OT NetIQ.
- Has working knowledge with TCP/ IP, OSI Layer, Network Security, Internet, DNS, Network Routing & Switches, and Common Networking Protocols
- Comfortable and able to provide stand-by support (i.e.: after office hours, including weekends and public holidays), usually on a rotating basis among team members
To Apply, please kindly email your updated resume to [email protected]
We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our internal resume database for future opportunities.
APBA TG Human Resource Pte Ltd (14C7275) || Yadanar Su Mon (R1549384)
