Primary Responsibilities
Operation
· Greet and welcome guests at the main entrance
· Assist in driveway management
· Assist arriving and departing guests by opening and closing car and taxi doors
· Maintain a clean and tidy entrance and baggage room
· Ensure timely pick up and deliveries pertaining to baggage handling
· Provide information and/or assistance to guests as and when required
· Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
· Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
· Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff
· Alert Security or Duty Manager of suspicious looking person(s) / articles
Other Responsibilities
· Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
· Be fully conversant with hotel fire & life safety/emergency procedures
· Attend all briefings, meetings and trainings as assigned by management
· Report for duty on time wearing clean and complete uniform at all times
· Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hote
