Key Responsibilities:
- Provide hardware and software support for end-users, including basic server and network troubleshooting.
- Assist with remote access, Wi-Fi connectivity, and video conferencing issues.
- Perform antivirus updates, remote computing support, and network printer configuration.
- Ensure smooth operation of end-user systems, both remotely and on-site.
Qualifications & Skills:
- 2-4 years of hands-on experience in IT support (L1/L2).
- Strong communication skills in English and a customer-facing demeanor.
- Basic understanding of server and network support.
- Ability to troubleshoot issues related to video conferencing, remote access, and network printers.
Additional Requirements:
- Must be customer centrics and able to communicate effectively with clients.
- Location: Marina Bay Financial Center, with the flexibility to support users off-site.
