What do we expect from you?
Under the general guidance of the Director of Front office or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.
How your day looks like:
- Greet arriving guests and retrieve their luggage
- Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
- Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
- Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
- Ensure that luggage has been stored safely according to prescribed procedures
- Ensure that the luggage storage area is kept clean and tidy at all times
- Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
- Be fully aware of what functions are going on in the hotel
- Provide gracious, attentive, and friendly service
How do I deliver this?
- Tell it like it is- Authentic, honest, you mean it, sincere, true.
- Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
- I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
