Responsibilities:
• Propose suggestions to improve operation process and procedures
• Identify opportunities for service enhancement and growth of business
• Build and maintain excellent client relationship and assure the highest customer service standards and client communication
• Follow up issues and apply examples of good practice
• Lead and manage staff to provide quality service to ensure client service expectation is met
• Foster a positive, cohesive, collaborative, and team-oriented work environment between staff members of both intra- and inter-office departments
• Maintain site employee capability matrix
• Prepare monthly site invoice
• Prepare annual and ad hoc budgets for site operations
• Perform any other tasks assigned
Requirements:
• 5+ years of relevant experience in which at least 1 years in supervisory role
• Previous mailroom experience is a must, ideally from customer driven and professional service background
• Able to lead, motivate, train & retain staff
• Able to delegate, prioritize and handle multiple tasks
• Strong customer service skills and professionalism
• Proficient in Microsoft Office
