Working location: Alexandra
Working hours: 10am to 6pm (Monday to Friday)
JOB DESCRIPTION
· Respond promptly to customer inquiries through phone, email, chat, and social media
· Address customer concerns and provide accurate information about products and services
· Building and keeping a good rapport with customers and fully comprehending their needs
· Ensuring that client information is updated and reviewed, including contact information, birthdays, and Social Security numbers
· Maintaining knowledge of current services to provide clients with accurate information
· Setting up appointments or contacting clients after their initial encounter with a salesperson and helping the sales team to boost output
· Finding new clients through participating in networking events and trade exhibits
· Prepare reports on customer service activities, trends, and performance metrics
· Participate in team meetings, training sessions, and performance reviews
JOB REQUIREMENTS
· Minimum Diploma and above
· Ability to handle high-volume customer interactions and remain calm under pressure
· Entry level candidates are welcome to apply, training will be provided
EA Reg. Number: R21100629
EA License Number: 22C1278
