Our esteemed client, an established MNC, is searching for a Call Center Officer:
Job Responsibilities
- Monitor the service quality to ensure customer / experience / service quality meet the standard.
- Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder.
- Review and enhance processes and procedures to ensure efficiency of the operation.
- Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
- Make outgoing calls to customers.
- Resolve complicated / escalated issues.
- Handling time for Customer care Centre
- Ability to work under pressure and manage customers' expectations.
Job Requirements:
- Min 1 year of relevant working experience.
- Teamwork, independent, excellent verbal and written communication skills, problem solving skills, good interpersonal skills.
Additional Information:
- Salary: Up to SGD 2,500 + Bonus
- Working Location: East
For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to
*We regret that only shortlisted candidates will be notified*
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