- Develop and implement operational policies and procedures for efficient operations.
- Enhance systems, processes, and best practices.
- Manage day-to-day operations, overseeing the operations team and department.
- Ensure organizational processes comply with legal regulations and standards.
- Uphold health and safety guidelines and enforce compliance.
- Monitor employee and team performance, offering coaching, training, and feedback for improvement.
- Handle budgets, forecasting, and resource allocation to meet strategic goals.
- Collaborate cross-departmentally to align operations with organizational objectives.
- Cultivate and maintain relationships with vendors and suppliers.
- Negotiate contracts for favorable pricing with suppliers and vendors.
- Optimize business travel processes, secure corporate rates, automate expense reports, and ensure compliance.
- Implement quality assurance measures for products/services and monitor production KPIs.
- Enhance customer service quality and satisfaction.
- Analyze data to identify process improvement opportunities and cost savings.
- Manage supply chain processes, including inventory, production, sales, and sourcing.
- Optimize workflows and processes for efficiency and cost-effectiveness.
- Oversee staffing plans, recruitment, and training.
- Report on operational efficiency and quality standards.
- Foster innovation and productivity through effective communication.
- Stay updated on industry trends and best practices.
- Integrate new technologies and business processes as needed.
- Maintain service operations to ensure sustainability.
- Develop conflict-resolution programs and lead conflict-management practices.
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