The Incident and Problem Manager is responsible for leading the resolution of major technology incidents that impact customers, ensuring quick action, timely updates to stakeholders, and post-incident analysis to drive corrective actions.
Key Responsibilities:
- Drive major incident resolution with cross-team coordination.
- Escalate issues causing delays or SLA breaches.
- Review and close incidents, ensuring proper documentation and reporting.
- Analyze incident trends and manage KPIs.
- Conduct post-incident reviews and lead Root Cause Analysis (RCA) meetings.
- Track and close problem tickets and preventive actions.
Job Requirements:
- Bachelor’s degree in IT or related field.
- 5+ years of experience in incident or problem management.
- Strong understanding of ITIL processes and SLA management.
- Excellent communication and problem-solving skills.
- Experience with RCA and KPI tracking.
Interested candidates, please submit your updated resume in MS format by using the Apply Now button or email your resume to [email protected].
We regret that only short-listed candidates will be contacted shortly.
Careerally Pte Ltd | EA Licence: 24C2215
Frieda Chan | EA Registration No: R2199193
