Hiring: Remote Customer Service Support Officer
We are looking for a dedicated and customer-focused Remote Customer Service Support Officer to join our team!
If you excel in providing exceptional service and have experience in managing customer inquiries, we want to hear from you.
Key Responsibilities:
- Respond promptly to customer inquiries via Whatsapp, CRM portal, email, or live chat
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
- Assist customers with product/service information and resolve technical issues
- Update customer records in CRM software
- Collaborate with internal teams to address customer needs
- Maintain a positive, empathetic, and professional attitude toward customers at all times
Requirements:
- Proven experience in a customer service role (remote experience is a plus)
- Excellent communication and problem-solving skills
- Ability to multitask and manage time effectively
- Strong organizational skills and attention to detail
- Familiarity with CRM systems and customer support tools
- Able to work independently in a remote setting
- Flexibility with working hours
Working Hours: Flexible, with the option to work remotely
Location: Remote
Benefits:
- Competitive compensation
- Flexible working hours
- Opportunity to work from home
If you’re passionate about helping others and have the skills required, please send your resume to [Insert contact details]. We look forward to having you on our team!
