We are looking for 4 Technical Support resources for our long term project with 1-3 yrs of experience, Fresh Graduates will be considered.
1. Onsite Technical Support:
- The Mobile Taskforce (TF) is a roaming team of about 4 staff members responsible for providing technical onsite support across approximately 21 Training Institutes.
- The team supports around 18,000 computing devices.
2. Augmentation of Technical Support Team (TST):
- The TF augments the Technical Support Team (TST) at the Training Institutes (TI) when additional support is needed.
3. System Monitoring and Recommendations:
- The TF proactively monitors the performance and resource utilization of the NGLS (Next Generation Learning System) IT systems.
- The team makes recommendations to the Authority for system upgrades or improvements when necessary.
4. Inspections and Audits:
- The TF performs inspections and audit checks on NGLS IT systems upon instructions from the Authority to ensure compliance and optimal system performance.
5. Coordination with Vendors and Maintenance Teams:
- The TF coordinates with vendors and maintenance teams for system maintenance activities, including facilitating testing in a QA environment before any changes are deployed to the production environment.
6. Deployment Support:
- The TF supports the deployment of new applications or system changes into the production environment, including configuring network traffic routing and firewall policies.
7. Patch and Security Management:
- The TF is responsible for timely patching of all NGLS IT systems and software/firmware to address security vulnerabilities, ensuring compliance with the Authority’s standards.
- The team ensures that patches do not impact system compatibility, stability, functionality, safety, or performance.
8. Configuration and Maintenance:
- The TF configures and maintains the management tools, such as Microsoft System Center, Nessus Scan Vulnerability Scanner, and Symantec End Point Protection, to support the maintenance of servers, virtual machines, and other services.
9. Security Incident Response:
- The TF assists in security incident investigations and implements mitigating measures in response to security threats as directed by the client.
10. Documentation and Reporting:
- The TF ensures proper documentation of all activities, including system patches, configurations, and audits.
- The team submits regular reports on their activities, including any outstanding repairs or issues, to the Authority.
