Responsibilities:
- Manage and maintain CRM and Ecommerce systems, ensuring data accuracy, security, and accessibility.
- Collaborate with sales, marketing, ecommerce, and customer service teams to understand their needs and provide solutions and enhancements to the relevant systems.
- Coordinate with developers and technical support teams to fix bugs and deliver customizations and enhancements to meet business requirements.
- Train and support users on functionalities and best practices.
- Monitor and analyze data to identify trends, opportunities, and areas for improvement.
- Integrate CRM with other business systems and applications.
- Stay updated with the latest CRM and Ecommerce related technologies and trends.
- Ensure compliance with data protection regulations and industry standards.
Qualifications:
- Minimum of 3 years of experience in IT with a focus on CRM and Ecommerce systems.
- Proven experience in managing and optimizing systems in a retail environment.
- Experience in CRM/Ecommerce customization, configuration, and integration.
- Familiarity with sales and marketing processes within the retail industry.
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Strong technical knowledge of CRM systems (e.g., Salesforce, Capillary CRM, Microsoft Dynamics, Hubspot, Zoho CRM).
- Strong technical knowledge of Ecommerce systems (e.g., Salesforce, Magento, Shopify)
- Proficiency in database management and data analysis.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Detail-oriented with strong organizational skills.
- Familiarity with retail industry processes and requirements is a plus.
