Qualifications and Profile
- Expert knowledge of ServiceNow CMDB.
- Understanding of ServiceNow Discovery and Service Mapping tool
- Familiarity with the ITIL Framework, ITSM tools/processes/capabilities, and ITAM methodologies
- Familiarity with export, transform, and load data management technologies
- Interface analysis: SQL, Excel (Marco, VBA), Power BI, Batch (Powershell) skills
- Infrastructure Skills: Good understanding of Database Infra, Cluster infra, Middleware infra, CTRL-M, MQ for enhancement in Service Now.
- ServiceNow Analysis: Understanding of ImportSet process, CI models in Service Now
- Having knowledge of monitoring tools and scheduling jobs will be a plus
- Configuration Management / IT Asset Management experience of 3-5 years is mandatory
- Overall IT experience: 6 Years +
- IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT
- Technologies and/or Applications background with ability to grasp impact and interdependencies
