JOB SCOPE
Summary of Job Responsibilities
Job Responsibilities
- Help manage the day-to-day operations of the Housekeeping Rooms & Suites.
- Conducts daily briefings and attend meetings
- Help provide management and supervision to the Housekeeping Rooms & Suites Team Members on all shifts.
- Check VIP rooms prior to check in and in-house.
- Ensure that the requirements of VIP arrivals and in-house guests are managed well.
- Ensures turndown services are done in accordance to Marina Bay Sands standard.
- Handles all complaints and guest surveys pertaining to housekeeping service.
- Ensure that Housekeeping leaderships are kept fully aware of all feedback from either guests or other departments.
- Conducts regular inspections of rooms ensuring standards of cleanliness is always maintained.
- Ensure that the turnaround of the “House Status” is timely
- Be proactive in safety and accident prevention. Ensure that all Team Members are adequately trained in the use of housekeeping cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work.
- Ensure a clean, safe and pleasing environment for all Guests and Team Members.
- Help manage operating costs, especially labour, productivity and operating supply consumption.
- Help develop and implement clear, detailed training programs which match the needs of Team Members with a wide range of skills, languages and cultures.
- Supervise, train, schedule, mentor, develop and evaluate Team Members.
- Ensure all tasks are performed on time and according to safety standards.
- Help monitor consumption and wastage of : equipment; guest supplies: cleaning supplies: and linen supplies.
- Help ensure that linen and operating supplies are available in sufficient quantities, while minimizing the value of stock on hand.
- Recommend the timely replacement of guest room and suite supplies and equipment.
- Participate in research, development, evaluation and implementation of new products, services, technology and processes in anticipation of changing customer needs.
- Maintain close liaison with all other Departments so that their Housekeeping operational needs are met by the Department.
- Help manage periodic cleaning programs.
- Conducts bi-annual and annual Performance Appraisals providing honest and appropriate feedback.
- Ensures that team members are always fairly treated without favour or unfair expectations.
- Ensures that team members are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected.
- Ensures high standard of personal presentation and grooming, acting as positive role model.
- Perform all duties in accordance with Marina Bay Sands policies and within the realm of the Marina Bay Sands Company vision, mission and values.
Core Leadership Competencies
- Change Management – Generates activity and seeks new challenges to improve work performance. Demonstrates an optimistic outlook and recovers quickly from failure.
- Decision Making – Makes sound decisions quickly under pressure. Takes calculated risks based on adequate information and analysis. Makes rational, balanced judgments on the basis of available information.
- Managing the Work of others – Works with an orientation to the future. Sets clear, appropriate, and well defined, quality objectives. Encourages others to comply with legal and personal obligations. Plans while taking into account change and possible difficulties. Provides teams with clear direction and keeps them focused on tasks. Actively supports autonomy and empowerment through appropriate delegation of work. Sees projects through to completion; ensures key objectives are met.
- Motivating and Influencing Others – Creates a climate of teamwork by encouraging harmony, co-operation and communication. Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others. Respects the contributions of others.
- People Development – Encourages a culture of continuous personal and worked-related improvement through own actions and ensures learning from successes and failures. Guides and coaches team members. Passes on personal expertise and draws on the diverse backgrounds, skills and knowledge of people while defining and reinforcing standards and appropriate behaviour.
- Problem Solving – Reconciles conflict and probes for information for more in-depth relevant information for decision-making. Analyses numerical data and relevant sources of information in order to draw appropriate conclusions and check facts to establish causes and effects. Produces new ideas and a range of solutions to meet the demands of the situation.
- Time and Task Management – Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; respects and follows company policies; shows organizational commitment; ensures safety at the workplace. Shows receptiveness to being managed and co-operates willingly; demonstrates detailed job knowledge, manual ability and technical expertise in one’s own area.
- Integrity – Acts consistently in accordance with clear ethics and values and models high standards of behaviour for others through one's own actions; maintains confidentiality and upholds agreements made with others; able to relate to people from different cultures; and maintains a balance between work and personal life so neither affects the other negatively.
JOB REQUIREMENTS
Education & Certification
- Minimum College Diploma or University Degree in Hotel Management.
Experience
- At least 3 years in a supervisory role in a five star hotel housekeeping or related environment.
- Ability to successfully operate large-scale, high pressure environment with sudden change in business levels
- Knowledge in multi-cultural service protocols and standard.
- Experience in hotel pre-opening/renovation at supervisory/managerial levels.
Competencies
- Fluent in English
- Strong leadership competencies.
- Good time management, organizational, communication and motivational skills.
- Meet the attendance guidelines of the job and adhere to departmental and company policies.
- Ability to drive consistent excellence in repetitive process driven task.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
