Description of Division/Branch
The Regional Coordination Team under the Service Management Division of KSL oversees service coordination and effective implementation of KidSTART programmes across each regional cluster, and also oversees service management and audits of Hospitals, managing relationships of cross-regional partners/stakeholders such as Preschool Operators, Polyclinics, Hospitals, who are part of the KidSTART eco-system of delivery and ensure alignment with KidSTART Service Model and overall KSL strategy
Key Responsibilities
1. Service Coordination
Lead in the coordination and support of the five Regional Teams to implement strategies, workflows and processes as well as tools, budget and resources for the effective delivery and service management of KidSTART Programmes in each region
- Oversee the planning and implementation of the transition protocols, case planning and case allocations
- Support and coordinate manpower planning, documentation, reports verification, SSNet Accounts, etc. to enhance service delivery
- Facilitate the identification and closing of competency gaps of KidSTART practitioners and regional teams
- Lead in the review and streamlining of work processes to improve service quality, accessibility and efficiency
- Collate, analyse and surface feedback on operations issues related to supporting children from low-income families to KSL’s Programme Planning branch as part of efforts to review KSL policies and programmes
2. Partner Management and Stakeholder Development
- Lead in the organising of regular large cross-regional engagement platforms for KidSTART partners who play critical roles in supporting low-income families (e.g FSCs, HPB, Preschools HQ, MSF, etc)
- Support Head, Regional Coordination in the development and update of an overall Stakeholder engagement road map to guide the Regional Teams to implement strategies and develop workflows and processes as well as tools and resources so as to engage the community (e.g. KidSTART families, volunteers) and stakeholders (e.g. SSOs, hospitals, KSAs, childcare providers, pre-schools, Grassroots Advisers, donors, volunteers, etc.)
- Develop and implement strategies to engage community agencies, preschools, social service agencies etc. to support wider efforts to mobilise the broader community, including volunteers, to create collaborative and sustained partnerships that address issues faced by KidSTART children and their families
Competencies
- Strong administrative, facilitation & communication skills with a proven track record in programme management and building community partnerships
- At least 8 years’ working experience in the social service, non-profit or community sectors
- Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage
- Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions
- Able to work well in a fast-paced and dynamic start-up environment
- Confident, effective and collaborative team-player with strong interpersonal skills
