- Supervision of Staff:Oversee and manage beauticians, estheticians, and other salon staff to ensure they perform their duties effectively.
Schedule shifts and manage daily staff rosters.
Conduct training and development programs to enhance staff skills and knowledge.
Provide guidance and support to staff, resolving any conflicts or challenges.
- Client Management:Greet and assist clients, ensuring they receive top-quality service and care.
Handle customer complaints, concerns, and feedback in a professional and timely manner.
Ensure that all treatments and services are delivered according to salon standards.
- Sales and Promotions:Promote beauty services, treatments, and products to clients.
- Administrative Duties:Maintain records of client services, inventory, and staff performance.
- Training and Development:Regularly train staff on the latest beauty techniques, products, and services.
- Customer Service Excellence:Maintain high levels of customer satisfaction through excellent service and support.
x
