Your responsibilities include technical administration, maintenance and troubleshooting.
Monitor condition of server, apps and security measures
Identify, log and resolve technical problems of the scope (Incident Management)
Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
Respond to site to troubleshoot, diagnose and rectify faults
Liaise and coordinate the recovery of systems
Identify potential changes and system improvements for consideration and implementation (continuous improvements)
Create, maintain and distribute reports of progress to service delivery manager.
Any other ad-hoc tasks assigned
Good knowledge of Vmware and Nutanix
Good knowledge of EMC and Huawei storage systems
Good knowledge of windows operating systems, Clusters, NLB, or Unix
Good knowledge of Solarwinds, Qradar
At least 5 years of relevant working experience in infrastructure support is required for this position
