What you'll be doing
You'll spend most of your time trying to simplify very complex products and ideas. It may be an uphill battle, but it's worth it. If you succeed, your designs will be experienced by millions and solve real-life problems. We say that, if you can work in a bank, you can work anywhere.
Here's what your week might look like
• You'll spend time with our wonderful research team. Together you'll translate user insights into tangible designs that address customer needs while meeting the business goals of the project.
• you'll check on the latest relevant data to get a better understanding of
the problem and meet the stakeholders to redefine the problem statement.
• Once you know where you're going, it's time to tackle the behemoth tech systems and
legal restrictions of a bank. You have to work with the product manager.
• We want to hire people who have opinions, believe in their ideas and are willing to fight for them. But we also want people who can recognize when a better argument or solution is put before them. You have to participate in user testing.
• Depending on the demands of the project, you should be familiar with creating user journey maps, service design blueprints, work on information architecture, product wireframes and clickable prototypes for user validation sessions.
• You will meet stakeholders from different departments and articulate your ideas so clearly
.
Here are the experience and skills we'd love you to have
• You can brainstorm the next big thing one moment and still tweak pixels right before launch.
• You have the ability to prioritise
• You work smart and are ready to improve processes.
• You have enough curiosity to stay savvy about industry and UX trends.
• You have confidence in your ideas and the ability to communicate them clearly.
• You follow through—when built, your designs actually look and work like they should. You monitor products after launch and are ready to suggest improvements.
• You have a burning desire to make things better and don’t accept non-answers like “that’s justthe way it has always been”.
• Experience in solving complex problems and the storytelling to make the solution real.
• Mastery with all design, presentation and video tools/software so that shaping ideas is
effortless.
Your team and career
You will be working closely with stakeholders and fellow designers within Institutional Banking Group. The things you design will meet the needs of a range of customers from small sole proprietorships to large global institutions with different departments and army of staff of varying levels with different needs.
Depending on your career aspirations, you can continue to grow by pursuing perfection in your craft as an individual contributor or take on managerial responsibilities as a design manager.
About the design team
Hi, we are the Bank user experience design team
We create digital products that deserve to be built because they solve real problems in an impactful way with empathy.
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.
