• Company located at Woodlands
• Working hour: 8:30am – 5:30pm (Monday– Friday)
• Variable Bonus + Excellent Welfare
• MNC Automation Manufacturing Company
Job Scope
- Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
- Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
- Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
- Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
- Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
- Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
- Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
- Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
- Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
- Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
- Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.
Requirement
- Diploma / Degree in Information Technology / Computer Science or other related field
- 2 to 4 years of relevant experiences
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
KHOO SOT MEI (R21102604)
EA Recruitment Pte Ltd
EA License No: 21C0492
