Position Overview:
We are seeking an E-commerce Platform Specialist who will take charge of managing our online presence across various e-commerce platforms like Shopee, Lazada, and our official website. The ideal candidate is detail-oriented, has a strong understanding of e-commerce operations, and is ready to contribute to our success by optimizing sales and enhancing customer satisfaction.
Key Responsibilities:
· Handle and process customer orders from various platforms on online marketplaces
· Provide after sales service requests on various sales platforms via including whatsapp and emails
· Coordinate and arrange with customers on order fulfilments
· Coordinate with logistic team on order fulfilments
· Manage daily operations and ensure sales targets are met
· Analyse data to provide insights and recommendations
· Communicate with different stakeholders to gather resources and improve sales and service
Qualifications:
- Diploma in Business, Marketing, or a related field.
- Minimum of 2 years of experience in e-commerce or digital marketing.
- Must be proficient in managing e-commerce platforms like Shopee, Lazada, etc.
- Strong analytical skills with the ability to interpret sales data.
- Excellent communication skills, both written and verbal.
- Ability to multitask, prioritize, and manage time effectively.
- Independant and able to work on weekends
- Fast learner and able to work under pressure
