Job Summary: The Sales Support Administrator plays a crucial role in supporting the sales team by ensuring efficient operations and excellent customer service. This position involves managing sales data, facilitating communication between departments, and providing administrative support to enhance sales productivity.
Key Responsibilities:
Sales Coordination:
- Assist the sales team in preparing quotes, purchase order, and Invoices.
- Maintain and update the customer database and sales records.
- Track sales leads and opportunities, ensuring timely follow-up.
Administrative Support:
- Manage incoming calls and inquiries, providing prompt responses to customers.
- Prepare sales reports for management review.
- Organize and maintain sales documentation
Communication:
- Act as a liaison between the sales team and other departments, ensuring smooth workflow and communication
- Assist in coordinating meetings and events related to sales activities.
Customer Relationship Management:
- Provide exceptional service to customers by addressing their needs and concerns.
- Support the onboarding of new clients and ensure a seamless transition.
Sales Process Improvement:
- Identify opportunities for process improvements and assist in implementing solutions.
- Collaborate with the sales team to streamline operations and enhance efficiency.
Qualifications:
- Min. O level, GCE "A" Level/Polytechnic Diploma in Business Administration, Sales, or a related field (preferred).
- Previous experience in sales support, administration, or customer service.
- Proficient in Microsoft Office Suite and CRM software.
- Strong organizational and time management skills.
- Good command of verbal and written communication skills.
- Ability to work collaboratively in a team-oriented environment.
- Experience with using SAP has an added advantage.
