The IT Vendor Management Lead will be responsible for overall vendor management, including but not
limited to vendor contracting and cost management, performance management (e.g., KPIs and SLAs
tracking, risk and compliance management in line with regulatory and legal requirements, and
continuous improvement), and risk management (e.g., due diligence).
Key Responsibilities
• Oversee IT vendor management and manages risks associated with IT vendors
• Manage contracting processes and costs, ensuring all vendor agreements align with customer’s
focus, budget, and regulatory requirements
• Track and analyse vendor performance against defined KPIs and SLAs, ensuring vendors fulfil
performance standards; conduct period review and proactive improvement of KPIs and SLAs
• Ensure all vendor activities comply with regulatory and legal requirements, conducting regular
audits and assessments to mitigate risks
• Drive initiatives for continuous improvement in vendor management processes, enhancing
efficiency and effectiveness
• Maintain strong relationships with vendors, acting as the primary point of contact to address
any issues and foster collaborative partnerships
• Conduct thorough due diligence on potential vendors to ensure they meet customer’s
standards for reliability, security, and compliance
• Prepare and present detailed reports on vendor performance, risks, and compliance to senior
management and other stakeholders
• Collaborate with internal stakeholders, including Technology division, customer group’s shared
services in Finance, to align vendor management standards with business objectives and
requirements
Requirements
• Degree in Information Technology, Business Administration, or a related field
• Minimum 5-7 years of experience in IT vendor management, procurement, or a related area
• Proven experience in managing vendor relationships within the payments industry including
vendor performance management and dispute resolution
• Strong understanding of regulatory and legal requirements related to IT vendor management
• Exhibit strong risk mindset, ensuring rigorous execution and adherence to best practices in line
with customer's role as an operator of the national critical payment infrastructure
• Excellent analytical skills with the ability to assess vendor performance, track KPIs, and develop
improvement plans
• Good written and verbal communication skills
• Strong problem-solving skills with a proactive approach to identifying issues, developing
solutions, and implementing changes to improve vendor management processes
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