Must Have
- Experience in providing VIP/Class A support
- Expertise in End User Support including Hardware IMAC and troubleshooting
- Expertise in Remote Desktop and Laptop troubleshooting
- Knowledge on Server, Network, Printer and Peripherals
- Experience in providing Airport Terminal, Kiosks and Hangar device support
Roles & Responsibilities
- Risk assessment, vulnerability management, and developing compliance frameworks to protect cardholder data.
- Asset and incident management (Handling Change Request & Incident tickets in large-scale) and provides operational support such as incident resolution, Incident escalation, Critical situation disposition and closure.
- Installing and troubleshooting Symantec, MS-Defender, McAfee endpoint encryption, CrowdStrike, CarbonBlack , GuardiCore Anti-virus products and analysed malware behaviour & vulnerability closure in Endpoints and Servers.
- Working knowledge of client deployment build technologies, software distribution, Implementation and Migration activities.
