Main Responsibilities
Maintain and monitor complex clients’ systems:
- Responsible for technical support for complex systems and problems, ensuring performance of the asset (client) is maintained throughout the course of the contract
- Collate and evaluate statistical data related to the performance of the assets
- Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification
Manage responses to emergency situations:
- Facilitate responses to emergency situations and recovery activities
- Evaluate and provide fast resolution to critical field performance issues
- Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resolved
- Review and approve recommended repair works for major equipment and system failures
- Check performance deviations and define root cause for any performance issues and to escalate to either Engineering or Performance team, as needed.
Provide oversight on maintenance work:
- Responsible for the planning of corrective, preventive and predictive maintenance activities to ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings
- Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
- Provide technical guidance on equipment and systems maintenance
- Endorse resourcing requirements to achieve operational state in accordance with BBP expectations
- Drive internal and subcontractor compliance with the health & safety standards and practices
Support Customer Support/Business Development teams in creating further business opportunities:
- Foster close collaboration with Customer support team to ensure client performance and satisfaction
- Advise customer support team to correct inefficient uses of energy, both technically and procedurally and to support with data justification
- Identify potential upselling opportunities at client site during regular or ad-hoc maintenance
Organise and develop the team:
- Coach and train Central Maintenance engineers
- Drive talent recruitment and development for the department in alignment with organisational strategy
Qualifications
- Diploma/Degree in Electrical or Mechanical Engineering, Controls, Energy or Environmental Engineering.
- Possess people management experience
- 2-5 years’ experience in an Energy or Mechanical Engineering is an added advantage
- Professional Energy/Sustainability related certification a plus
- Qualification in Refrigeration and Air-conditioning and Energy Management will be an added advantage
- Well versed with HVAC systems, basic knowledge, good understanding on ACMV system and equipment
- Ability to understand piping and ducting and to oversee installation of instrumentation works (power meters, temperature sensors, and pressure sensors).
- Strong written and oral communication skills for customer interaction and report writing
- A willingness to learn and work in a team environment with extensive contact with clients
- Strong communication skills with the ability to work autonomously
- Self-starter with strong analytical and troubleshooting skills
- High level of initiative with the ability to work under pressure and extended hours, if required to meet deadlines
