RESPONSIBILITIES:
- Post-sales activities of Cybersecurity or Network Performance Monitoring products
- Involve in Large-scale (Local & Regional) Project Implementation
- Provide on-site implementation services including testing, deployment & documentation
- Provide technical support in ensuring customer satisfaction
- Analyse and clarify customer queries though troubleshooting and researching existing
knowledgebase articles/known issues - Be on routine standby to support 24x7 maintenance support calls
- Requires the ability to communicate issues clearly and concisely
REQUIREMENTS:
- Bachelor's degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field
- At least 1-2 years relevant experience in IT industry providing network support and
administration. - Equip with knowledge & experience in networking such as routing and switching technology.
- Possess CCNA or CCSA certification.
- Able to work independently as well as in a team environment.
- Willing to work hard and eager to learn about new technologies.
- Polite and able to communicate well to the clients.
- Analytical and possess good troubleshooting skills.
- Willing to work extended hours and on standby duty.
- Excellent interpersonal and communication skills.
- Independent and motivated.
