Summary
This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.
Responsibilities
- Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
- Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
- Determine guest needs and quote the appropriate room and rate as per requirements.
- Input booking information into the Reservation System.
- Process amendments to reservations such as extensions, early departures, etc.
- Record special billing arrangements for groups.
- Coordinate and communicate with all other departments to ensure a smooth operation
Qualifications / Experience
- Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing.
- Excellent reading, writing and oral proficiency in English language.
- Proficient in MS Excel, Word, & PowerPoint.
- Good communication skills.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Self-motivated and energetic.
