Who Are We?
HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.
Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.
Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.
In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.
What You Will Do:
The global platform team at HoYoverse provides common functionalities to all of our products, Genshin Impact, Honkai Impact, Tears of Themis, Zenless Zone Zero, HoYoLab, etc. Our systems include a wide range of modules, such as account, announcement, payment. As these services are critical to players' experience, we invest heavily into technologies and uphold our high standard on availability, maintainability, robustness and scalability. Now we are ready to take our platform to the next level, and we need your help.
As a Support Engineer in our global platform team, you will have the unique opportunity to:
- Be the commander of online issues / incidents, find root causes via analysing system metrics or reading application logs, communicate clearly to relevant stakeholders without excessive technical jargon, write retrospect documents to help the team learn from failures.
- Be responsible for the deployment of our services and release of new features to users, and provide support for post-deployment regression testing.
- Continuously improve our application logs and monitoring dashboards by working with backend / infrastructure engineering teams, to detect issues earlier, find root causes faster and reduce false alarms.
- Consolidate common procedures and write SOP documents / monitoring playbook so that the team could apply the same standardised optimal actions when it happens again.
- Identify inefficiencies and potential risks in our processes, and propose improvements to them.
What We Are Looking For:
- Diploma or degree in a program related to Computer Science or Information Technology.
- Familiar with at least 1 programming language, able to write scripts or SQL queries for debugging, monitoring, statistics, etc.
- Familiar with monitoring and logging tools, such as Prometheus, Grafana, Jaeger, ELK Stack, etc.
- Understanding of software release practices, including but not limited to A/B test, feature flags, grayscale deployment, etc.
- Good communication skills and a strong team player.
Bonus Points:
- Previous working experience or knowledge in banking, finance, fintech or payment, etc.
We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.
