At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions.
The Team:
A fantastic opportunity has become available to join the Singapore office, working as part of the wider Non-Financial Regulatory Reporting, Tax and Credit Reporting Operations (NTCO) organization in the Transaction Reporting Control Group (TRCG). We are a global team made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The team is responsible for preparing transaction reports serving Europe, the United States, and regulators in the Asia-Pacific (APAC) region. This is an exciting time to join the Bank of America as we continue to expand and strengthen our team within APAC.
Job Description:
This Individual Contributor will represent TRCG in the APAC region and will be the official Report Preparer for APAC transaction reports and represent TRCG in APAC regional Forums. The candidate will report directly to the Head of Transaction Reporting and have a dotted line to the APAC region executive.
Required Skills:
Primary Responsibilities:
• Prepare APAC Reports in adherence to Regulatory Policies; Keep current with applicable regulatory reporting requirements
• Represent APAC Transaction Reporting in Governance, Strategy & Change Forums
• Collaborate with TRCG Operating Hubs and participate in global collaboration efforts as the APAC point person
• Provide APAC Client Support
• Continuously assess and enhance regulatory reporting processes to identify new approaches and improve efficiencies
What we are looking for:
• Relevant 10+ years or equivalent experience (e.g., Reporting, Compliance, Regulatory Engagement)
• Management reporting skills; reasonable expertise in Excel, and PowerPoint
• Ability to engage and collaborate effectively with individuals at all levels of the Global organization
• Creative thinker with well-developed problem-solving skills and a collaborative approach to leadership.
• Ability to manage various project timelines with multiple competing priorities with tight deadlines
• Strong attention to details and organizational skills; Demonstrated track record of delivering results
• Proactive and resourceful, with excellent problem-solving and follow-up skills.
• Proficient in English, both verbally and in writing, with the ability to draft clear and concise reports and materials.
• Extensive experience in a regulatory reporting environment and knowledge of complex APAC regulatory landscape.
• Experience with multiple APAC regional regulatory environments and constraints and in-depth knowledge of the impact across Operations
• Demonstrated ability to work independently and with a team to support delivery of the team responsibilities as a whole
Desired Skills: (Future) Managerial Responsibilities:
This position may evolve to have responsibilities for managing associates. Managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Responsibilities:
- Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence
- Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
- Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
- Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
- Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment
Skills:
- Business Operations Management
- Customer Service Management
- Performance Management
- Process Performance Measurement
- Talent Development
- Account Management
- Client Management
- Leadership Development
- Process Management
- Relationship Building
- Business Case Analysis
- Policies, Procedures, and Guidelines Management
- Process Design
- Risk Management
- Workforce Analytics
