As a vital team member, you will be responsible for identifying the areas of improvement in our current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. Additionally, you will conduct process audits and performance assessments to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed.
If you’re a self-starter, motivated and want to make a significant impact in the business world, we would love to have you. We offer competitive remuneration packages, health & travel benefits, and plenty of growth opportunities.
Objectives of this role
- Analysing current business processes, workflows and procedures to identify areas for improvement.
- Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.
- Collaborating with stakeholders to design and execute process improvement initiatives aligned with organisational goals.
- Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
- Stay updated on industry trends, emerging technologies and process improvement methodologies.
Your tasks
- Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
- Develop and implement relevant processes and technologies to optimise the organisation’s internal operations.
- Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
- Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
- Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
- Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
- Provide training and support to team members on new processes and best practices.
Required skills and qualifications
- Bachelor’s degree in business administration, management or a related field.
- 5+ years of experience in business process analysis and project management.
- Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000.
- Familiarity with process mapping and modelling techniques.
- Strong analytical skills with the ability to collect, study and interpret complex data.
- Ability to manage and perform multiple complex tasks as part of the daily work assignment.
- Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
- Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
Preferred skills and qualifications
- Relevant certification in business process management or a related field.
- Working knowledge of process improvement methodologies, such as Lean Six Sigma.
- Experience in project management and change management.
- Knowledge of specific industry regulations and standards.
- Experience in change management methodologies.
- Familiarity with data analytics and visualisation tools.
