Roles & Responsibilities
The Outlet Supervisor oversees the team’s compliance to customer service, product quality, food hygiene and safety standards. To improve outlet performance, he/she supports in managing both front-of-house and back-of-house operations. He should be meticulous and resourceful, with the mental toughness to work in high-pressure situations and the diplomacy and resolve to manage difficulties.
DUTIES
Must possess good sound product knowledge of the specialty tea beverage industry.
Understands the company business priorities, products and services.
Clearly understands how their own role and the role of others impact internal and external customers.
Work in line with business requirements in a flexible and optimistic manner.
Assign responsibilities, allocate resources and co-ordinate the activities of yourself and others to meet objectives effectively and efficiently.
Assist in overseeing day-to-day operations to deliver a high level of service, consistently for all customers.
Handle administration duties include stock ordering, staff roster, billing, daily report and duty assignments.
Maintain good health habits and clean appearance.
Ensure staff are competent in all areas of F&B/Outlet Operations.
Prepare training programs for new employees and allocate sufficient time for their implementation
Perform performance audits for all new employees.
Plan staff scheduling based on operational requirements.
Monitor and maintain a healthy inventory level in the outlet.
Implement and execute strategies to achieve sales targets.
Inspect the set-up of both the Front Of House (incl. Seating Area) and Back Of House.
Monitor the execution of initiatives under customer loyalty strategies.
Perform audit on staff compliance with the organization’s Workplace Safety and Health (WSH) policies and procedures.
Perform audit on staff compliance to the organization’s food waste management Standard Operating Procedures.
Suggest areas for continuous improvement within the team.
Implement continuous improvement activities within the team.
