To provide customer service at Northpoint City, such as answering shoppers' enquiries, processing gift redemptions and partners redemption.
Job Description
• Provide excellent customer service to internal and external customers.
• Assist in the execution of shopping mall’s promotion and redemption programmes.
• Handle all customers’ enquiries and provide assistance
• Ensure that the redemption process during the advertising and promotion campaign period is carried out properly
• Provide administrative support to the Management Office whenever necessary
Key Qualification
• Customer centric personality and positive attitude
• Prior Customer Service Officer experience in retail mall will be highly preferred
• Good communication skills
• Able to work retail hours and shift work
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