Responsibilities
• Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.
• Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.
• Record incidents into the incident management system, either through incident tracking software or email.
• Ensure all incidents are addressed within the defined Service Level Agreement (SLA).
• Follow through all necessary escalation from L1.
• Prepare daily situation reports for management review.
• Provide timely updates on assigned requests.
• Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.
• Maintain accurate asset information in the asset database, including required documentation.
• Assist in the testing and rollout of the system bug fixes/ enhancement / patches.
• Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches
Requirements
• Minimum ITE / Diploma in Computing and Information Systems.
• At least 2 years of equivalent work experience (in operations support).
• Knowledge of Office automation tools, MS Operation Systems.
• Experience in desktop software for patch management, software packaging and software delivery is an added advantage.
• Strong oral and interpersonal communication.
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Must be independent, resourceful, pro-active and a team player.
• Strong aptitude in picking up (operation knowledge) in more than one type of system.
Licence no: 12C6060
