The ideal candidate has a take-charge and supportive personality and a talent for multi-tasking effectively. As an executive, he/she will need to monitor and support the operations to ensure they run smoothly. This included all admin matters such billing, purchasing and HR related matters. The candidate should also be responsible for relationship maintenance with clients to ensure continuity and consistency of client relationship. In summary, he/she is responsible for ensuring the operations is run smoothly and all regulations are adhered to. The candidate needs to be a good team leader and a team player when it comes to performing supervisory role. He/she needs to ensure consistent, precise and has the ability to understand the flow of work quickly.
Key Responsibilities:
- Monitor and assist day-to-day operation to ensure it runs smoothly and support the team when needed
- Ensure all indents and requirements of clients are coordinated and maintained accurately with the team.
- Liaise, coordinate, and disseminate info internally within various departments
- Customer fronting which includes service recovery and managing feedback. Maintain and establishing good relationship with customers
- Handle pest control and hygiene issues including working with Health, Safety and Environment Team (HSE) on audit results.
- Maintaining all documents and reports that are required by Health, Safety and Environment Team (HSE).
- Ensure to work with Government bodies on kitchen mandate certifications and licensing (e.g, halal application)
- Liaise with HR team on payroll, new hire, and any other HR related matters.
- Maintain employee’s personal and training profile, certificates, update payroll and manage employee inquiry on HR related matter.
- Assist in raw material ordering, GR, and request for quotations.
- Prepare monthly billing to client and upload into system.
- Take lead and propose on service recovery, ensure to service gap to minimize impact.
- Ability to perform in all key roles assigned and to have good time management
- Analysis of P&L with Kitchen Team in numbers reporting.
- Support Reporting Officer putting P&L and other reports together for weekly management meeting (also required to present from time to time)
- Assist in streamlining process to meet kitchen and operations efficiency.
- Able to work as a team together with other kitchen operations executives and managers towards common goals.
- Be on-site if required by the client, to ensure operations is managed promptly.
- Any other duties as assigned by the reporting officer from time to time
Job Requirements
- Has a take-charge and supportive personality
- Able to multitask effectively
- Client relationship management
- Good team leader and a team player
- Consistent, precise, and able to understand the flow of work quickly
