Job Responsibilities
Overseeing the FOH service staff to ensure a high level of customer satisfaction.
● Ushering the guests warmly upon arrival and escorting them to their tables with the menus.
● Serve food and beverages to guests according to established fine-dining service standards in a timely-manner.
● Be knowledgeable about the menu, including ingredients and preparation methods.
● Anticipate and fulfil customer needs, such as refilling water glasses or providing additional utensils.
● Present and explain the bill to customers, as well as process payments accurately and efficiently.
● Address customer concerns and complaints in a timely and professional manner.
● Ensure compliance with health and safety regulations to maintain high-quality hygiene standards.
● Carry out any ad-hoc duties as assigned.
Job Requirements
● Best with working experience in a restaurant, hospitality management and/or other related fields.
● Customer-oriented and proactive
● Familiarity with health and safety regulations and food safety standards.
● Effective verbal and written communication skills in English.
