Position Summary / Project Description
To ensure the IT operations planning and execution to meet the service levels agreements and audit compliance requirements.
Role and Responsibilities
- Manages the systems administration function and leads the organisation's system projects and environments.
- Focuses on setting goals and priorities and on mentoring and coordination as well as providing technical leadership.
- Plans and oversees systems upgrades and migrations and ensures systems are up-to-date with the latest patches and are coherent across the organisation.
- Directs the development and maintenance of technical documentation.
- Possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals.
- Address multi-faceted issues effectively and in a collaborative manner including across departments.
Govern IT processes and policies
- Establish goals and priorities, design, planning, day-to-day operation, maintenance, and advanced troubleshooting of systems
- Align system administration with overall strategic IT service direction and business needs
- Assist with the development of business case justifications and cost/benefit analyses for spending and initiatives
- Anticipate internal and/or external business challenges and/or regulatory issues
- Develop policies, procedures, and controls to ensure system security and compliance
Develop New Systems
- Partner with stakeholders to recommend innovative and automated approaches for system administration
• Define systems requirements for new technology roadmap and implementations - Plan and prepare for system expansion by studying plans and requirements
- Oversee the design, maintenance and implementation of the systems
- Prioritise tasks to ensure projects are implemented in accordance with project plans and budgets
Optimise Systems Performance and Continuous Improvement
- Recommend process, product or service improvements, resource optimisation and cost savings
- Oversee hardware and software upgrades
- Recommend new technologies, methodologies, systems or opportunities for cost savings, security and service quality improvement
- Optimise / Automate processes to achieve higher efficiency and more sustainable operations
Manage Teams
- Oversee team management including budgets, forecasting, work allocations and staffing
- Develop staff through ongoing coaching, mentoring and career discussions
- Define common goals, direction and accountability among staff
- Drive effective performance management practices within department in accordance with company policies and procedures
Requirements / Qualifications
- Degree in Computer Science, Computer Engineering
- Minimum 10-12 year working experience in system operations compliance and management areas.
- Highly-motivated self-starter wh will undertake all activities to the highest professional standards
- Must be cloud certified
- Good in-depth understanding of data warehouse concepts, data profiling, data verification and advanced analytics techniques
- Experience in managing a team in project implementation or support is a mus
- Certification in IT operation management is preferred
- Possess prior hands-on experience with technologies such as Informatica, IDMC, OBIEE, Tableau, .NET, MS-SQL database, Oracle Database, Databricks, ML Ops, Data Robot technologies.
- Good interpersonal skills with the ability to work with different groups of stakeholders
- Exposure to hospital information / clinical systems is an added advantage.
