Work Location: 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day: Monday to Friday, 3pm – 11pm
Job Responsibilities
· Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time
· Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps
· Pull system transaction data that require fundamental of SQL queries
· Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP
· Support Production label printing issue (Zebra / Sharp)
· Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time
· Coordinate various onboarding and quitting processes
· IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records
· Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis.
· Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems
· Follow SOP to monitor and clear real-time reporting event backlogs
Job Requirement
· Diploma or Degree in Computer Science/Engineering, Information Technology or equivalent.
· Min 1 year of working experience in IT helpdesk experiences with basic SQL skills
· Good analytics and troubleshooting skills
· Both a team player and independent contributor
· Basic network and Wintel System Administration concept
· Knowledge of manufacturing system (MES, WMS) is a bonus
· Able to communicate in Chinese to different stakeholders
