Job Scope:
- Provide 1st level troubleshooting to customers.
- Respond to customers calls in a professional and courteous manner.
- Draft professional emails to respond to customers' enquiries.
- Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers.
- Generate reports using Excel.
Requirements:
- Nitec / Diploma in Information Technology or Computer Studies or equivalent
- At least 1 year relevant experience in related field
- Good written and spoken English
- Basic technical knowledge skills e.g. PC troubleshooting, basic connectivity
- Good Interpersonal Skills and Communication Skills
- Comfortable working in call centre environment
We regret that only shortlisted candidates will be notified
Interested applicants kindly click on “apply now” or send your updated resume to [email protected]
Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com
