A 12-months contract assigned to one of our MNC client
Work Location: To be confirmed (during interview)
Salary Range : $4,000-$6,500 (depends on experience)
SAP HCM On Premise Human Capital Management
Job Description
The contracted staff shall manage the operation and support (including enhancements) for the following process areas like Recruitment, Enlistment, Service Extension, Deployment, Develop and Learning, Disciplinary Management, Benefits Management (including medical), Compliance Administration, Awards & Honour Management, General Administration, Welfare, Interface Development, Enterprise Architecture, Employee Admin, UX and Functional Integrator:
The contracted staff shall be responsible for the following:
a. Manage and ensure timely deliverables by the E-HR Maintenance Vendor; ensure deliverables conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and escalate risks and issues to * PM and Ops Manager; perform project planning with E-HR maintenance team, Interfacing team, Infra team, etc.
b. Seek Ops Manager’s approval of system changes including funding and implementation and completion of milestone, etc; consolidate and prepare submission for Performance Management Report (PMR)/ Post Implementation Review (PIR) and update * PM and Ops Manager.
c. Manage Change Request (CR). Responsibilities include tracking of CR raised; monitoring the status of CR from requirement initiation to implementation and working with various parties to address issues impeding the progress of the review of CR effort; assessing impact and solution proposed by the E-HR Maintenance Vendor; facilitating users in CR testing and ensuring testing is complete and comprehensive.
d. Provide analysis and consultation services to address operational issues and audit related activities.
e. Coordinate and perform secretariat role for meetings with different stakeholders and internal team meetings.
f. Oversee and participate in requirements gathering and evaluate requirements & design solutions with the E-HR Maintenance Vendor.
g. Facilitate HR systems training for users.
h. Manage Service Request (SR). Responsibilities include monitoring of the SR raised and assessing impact with the E-HR Maintenance Vendor.
i. Manage System Investigation Request (SIR)/ Problem Report (PR). Track SIRs and system defects reported by users. Ensure prompt resolution is provided by
the E-HR Maintenance Vendor to the defects reported, and prompt clarifications are provided for SIRs.
j. Monitor the progress of outstanding tasks to be completed by the E-HR Maintenance Vendor or users; ensure timely and complete resolution of such tasks,
deliverables to conform to the standards and control defined for the programme.
k. Monitor and track the closure of follow-ups for batch job failures.
l. Provide support to E-HR reporting and data patching team on queries from functional perspective.
m. Perform project planning with E-HR Maintenance Vendor, Interfacing team, Infra Team, external systems, etc.
n. Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten
audit issues in delivering the maintenance support services.
o. Review, propose and update changes to the documentation where necessary. Examples of documentation:
i. Requirements specification
ii. Functional Design (FD) specification
iii. Technical Design (TD)
iv. Test Packages
v. HR Reference Models
vi. Enterprise Architecture Artefacts
vii. Data Patching Impact Assessment Documentation (if any)
viii. Training Materials
p. If necessary, facilitate HR systems training for personnel from Personnel Management Centres (PMCs) and Services’ Plans.
q. Provide support to Authority in the event their respective Business Process Manager (BPM) from HRSD/PERSCOM is on absence.
r. The Authority reserves the right to assign any process areas stipulated in this Service Plan to the Supplier accordingly."
