- Position : Technical Support Engineer (Mechanical / Maintenance / Troubleshooting)
- Location : Henderson Road
- Working hours : 5 days a week - Monday to Friday from 9am to 6pm
- Salary (commensurate with experience) : Basic up to $5200 + AWS + Performance Bonus
- Duration : Permanent
- Industry : Business and management consultancy services
Main Responsibilities:
- Be the primary technical contact for customers
- Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services identify and translate customers’ requests;
- handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
- Guarantee, when necessary, the proper processing of offers: spare parts, onsite interventions and repairs.
- Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
- Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers;
- Occasionally promote to customers technical training sessions and sales of spare parts and repairs;
- Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
- Be the technical interface within departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
- Identify potential sales opportunities and forward the information to the sales teams.
- Identify the spare parts needed for Sales team to quote to customer
- Recommend spare parts needed for regular maintenance/during troubleshooting
- Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
- curb warranty costs.
- Be responsible for the collection of outstanding payments for the Customer Service department
- Manage Workshop activities including all repairs, safety issues related to company's products
- Guarantee, when necessary, the proper processing of offers: onsite interventions and repairs.
- Inventory control of all spare parts including good inwards and maintain inventory cost at acceptable level and sufficient stock to support customer’s needs
Requirements:
- Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
Email to: [email protected] or call me at: 6398 5689 for more information.
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***We do not charge our candidates any referral fee nor bind them with any contract.***
Jane Chua
Associate Consulting Director (APAC)
License no: 13C6684
EA Personnel: R2197224
Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.
If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.
