Job Objectives
IT Professional Services / Support for Network Engineering
Key Responsibilities
Provide onsite engineer for:
- Respond to network appliances connectivity issues and resolve any issues within the confines of the office.
- Collaborate with partners and service vendors to ensure that the proxy, firewalls, and network appliances stay operational.
- Responsible for configuration and maintaining Routers, Switches, Firewalls, Proxy/Web Isolation, Load-Balancer and Security Patches for equipment.
- Troubleshoot, provide resolution and raising tickets when networking equipment face issues.
- Create, maintain, and update documentation as it relates to configuration, process, and service records.
- Monitoring security measures for the protection of computer systems, networks, and information
- Responsible for providing customer support in solving all phases of complex information security related technical problems.
- Reviews and recommends information security solutions to customer problems based on an understanding of products/systems test results.
Key Requirements
- L2: 3 to 5 years’ experience in Network Infra Setup and Operations and at least 3 to 5 full delivery cycle implementations of relevant projects
- Required to work on wee hours, weekends, and public holidays.
- Knowledge of routing, switching, firewall, proxy/web isolation and data center operation.
- Able to work well in a team environment and use tools like Visio and Wireshark.
