Responsibilities:
- Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
- Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
- Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making.
- Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
- Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
- Conduct morning verification of jobs carried out for all Service Partners.
- Manage Service Partners and upkeep the service & technical standards for all teams at jobsites.
- Be available and standby for after office hours activation through phones or to sites.
- Perform risk assessment to minimize risk at job site.
- Ensure jobs are carried out complying to safety guideline from authority.
- Perform any other duties assigned by the superior.
Pre-requisites
- Minimum five (5) years’ experience in repair, servicing, and installation of air-conditioner for NITEC holder in Building Services Technology (Airconditioning & Refrigeration or Mechanical & Electrical Services) OR Minimum two (2) years’ site experience in air-con related industry for Diploma holder in Mechanical Engineering
- Proven experience working as a Site Supervisor
- Good communication and written skills
