The Admin Assis / Sales Coordinator will provide essential support to the sales team and help streamline the sales process. This role involves handling administrative tasks, coordinating sales-related activities, and ensuring that clients' needs are met promptly and efficiently.
The Admin Assis / Sales Coordinator plays a key role in maintaining smooth operations, effective communication, and positive customer relations.
Key Responsibilities:
Sales Support:
- Assist the sales team with preparing sales reports, presentations, and proposals.
- Coordinate and manage all administrative tasks for the sales department, including managing schedules, calendars, and follow-up tasks.
- Prepare sales contracts, quotations, and other necessary documentation for clients
Customer Relationship Management:
- Act as the primary point of contact for customers, responding to inquiries and providing information in a timely and professional manner.
- Maintain and update customer databases, ensuring accurate records of interactions and transactions.
- Monitor customer satisfaction and escalate issues or concerns to the sales team or management.
Order Processing:
- Process orders received from customers, ensuring they are entered into the system accurately.
- Follow up on order status and ensure timely delivery.
- Coordinate with the warehouse, logistics, and other departments to ensure smooth order fulfillment.
Sales Data Management – Working with Head of Sales to:
- Maintain and update sales records, tracking key performance indicators (KPIs) and sales metrics.
- Analyze sales data to identify trends and opportunities for improvement.
- Provide sales reports and forecasts to the sales manager and team on a regular basis.
Coordination of Sales Activities:
- Organize and schedule meetings, sales calls, and events for the sales team.
- Coordinate with the marketing team to support promotional activities and campaigns.
- Collaborate with other departments, such as finance and product development, to ensure alignment with sales strategies.
Administrative Support:
- Manage documentation, filing, and record-keeping related to sales activities.
- Assist in managing budgets, tracking expenses, and processing invoices related to sales.
- Support the team in day-to-day operational tasks and handle ad-hoc assignments as required.
Qualifications:
- Proven experience in sales support, sales coordination, or a similar role.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM software.
- Attention to detail and strong problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
Preferred:
- Knowledge of sales processes and techniques.
- Experience in the industry or related fields.
