Job Scope:
Daily frontline operations
o reception – attending to public enquiries and public collecting documents such as result of search of marriage records and extract copy of certificate, registering couples for solemnisation at ROMM, assisting public to submit applications at ROMM’s eKiosk
o counter – preparing couples for VDSD interview session with Kadi, assist public for ROMM services
Administrative support
o processing, preparing and issuing acknowledgement letters for cancellation of marriage applications
o screening of applicants for matters such as past marriage records
o processing applications for searching of old marriage records and extract of certificate of marriage (COM).
o ensuring completion of attendance of ad hoc Kadi/Naib Kadi providing coverage of duties
o assigning of cases to ROMM Kadi for follow-up.
o Assisting in the digitisation of marriage records, i.e. preparing and packing of documents for scanning by vendor, verification of scanned vs physical records, saving of scanned documents into eRegistry and packing of physical records for storage.
· Other duties assigned by supervisor
Working Arrangement:
Location: Lengkok Bahru
Contract Duration: 3 Months
Working Hours:
- Mon – Thurs: 8 am to 5:30 pm
- Fri: 8 am to 5 pm
- Sat: 8 am to 12pm (on rotation)
- Work from office only
Job Requirements:
- Prior experience in customer service
- Basic knowledge in Microsoft applications
EA License No.: 96C4864
Reg. No.: R22110485
