JOB RESPONSIBILITIES
- Assist the Reservation Manager in planning, coordinating and controlling room reservation operations in the Hotel.
- Handle tour groups/ad hoc groups convention bookings and or correspondence pertaining to contracts by commercial companies, Travel Agents and Airlines.
- Ensure that the Front Desk staff, Reservation Agents are kept up to date with information concerning the hotel and department.
- Ensure that all daily transactions are keyed into the computer system and updated.
- Handle all incoming mails for reservations and highlights the important requirements and information.
- Attend to all replies for letters and fax with regards to room reservations.
- Perform other duties as and when assigned by the Managements.
JOB REQUIREMENTS
- Possess at least a Professional Certificate/Higher NITEC in Hospitality
- Operations or equivalent.
- At least 2 years of experience in related field.
- Fluent in spoken and written English to manage hotel guests, hotel's system and various reports.
- Proficient in Microsoft officre and hotel systems.
- Strong ability to work independently as well as a team player.
- Good Communications and interpersonal skills.
- Work well under pressure.
